Testimonials

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Audio Reviews

11/2016 - Tom E - Virginia

Very Satisfied.

Yes Job done on Time.

Yes Job done Right.

Very Likely to recommend to your friends and family.

Comments: The weather was awful and my wife was on the road had a problem with a tire. I asked if they would check out the problem even though they were very busy because of the storm. They fit her in and took care of the problem. I was very thankful for the great service.

11/2016 - Todd Z - Sartell

Just wanted to let you know that I am impressed with your customer service. I emailed your company website to ask for a quote late in the evening a couple of days ago. I was not expecting a response until the next day but somebody responded that night letting me know that a quote was on its way. After getting the estimate I have been dealing with Richie in your Waite Park store. I just have to say that he does a great job with customer service. He’s really top notch. I run a business myself and I really appreciate it when customers give me feedback about how my employees are doing so I thought I should pass this along. I’ve dealt with Richie two or three times in the last couple of years and he has always been polite, professional and very responsive. You guys run a good shop and have some great employees.


9/17/2016 - Royal Tire - Waite Park

I was in St Cloud from Nelson on 9/14. On the way to St Cloud there was thud while I drove, something was wrong with my transmission. I tried to check my transmission fluid but was not able to find the dip stick. I was driving a Cadillac that I normally dont drive. Anyway I pulled into your store in Waite Park and they were kind enough to help me. The gentleman that helped me at the front to the kind man that check my transmission fluid for me we awesome and I greatly appreciated it. Thanks!! Nancy


St Cloud I-94 store

On Friday, July 1st, my family struck out to celebrate the Fourth of July weekend (just like EVERYONE else it seemed). We had only 30 miles to our credit when a braking problem started. We pulled into the St Cloud store at about 6:50 PM not knowing normal business closing was only 10 minutes out. What started with an innocent “we will take a look” turned into a full commitment to getting our pick-up repaired and my family back on the road. “Justin” and “Ben” replaced a brake caliper and brake line, and had us driving away only slightly more than an hour after we initially pulled in.

Ben and Justin get very high marks from my WHOLE family. Ben went completely out of his way to help us out, and his professionalism was outstanding. Both he and Justin stayed on the job well after normal closing to salvage our holiday, and gave up a big part of THEIR own Friday night to provide outstanding customer service!!! Thank you VERY MUCH Ben, Justin…., and Royal Tire! Scott – Elk River MN


Royal Tire Retail Reviews

    Customer Review


    August 13, 2014

    "Ralph is always professional and personable. Always making sure his team is on top of auto care."

    ~St. Paul Guest

    July 21, 2014

    "The manager stayed open to get my tire fixed! Awesome!"

    ~St. Paul Guest

    July 7, 2014

    “Everyone is kind and respectful.”

    ~Alexandria Guest

    July 2, 2014

    “Craig: great tire suggestions; made sure staff helped me. Marty: patiently explained work that needed to be done and options and work performed. Jason: expertly provided precision work on vehicle and explained work performed.”

    ~New Ulm Guest

    June 30, 2014

    "The gentleman changing my oil was extremely timely and did a very good job."

    ~St. Paul Guest

    June 27, 2014

    “These guys stayed after when we rode in on a flat bed. They were courteous, friendly, and fair. This is Saturday, had they not stayed, we were screwed!”

    ~Alexandria Guest

    June 26, 2014

    “Over an hour for an oil change? Seems a little long especially since I had an appointment.”

    ~Alexandria Guest

    June 23, 2014

    “My appointment was for 10 am. The car didn’t move for 10 minutes. Please recognize most people are in a hurry. Get ‘em in and out for oil changes quickly.”

    ~Alexandria Guest

    June 17, 2014

    “Seemed more organized and more on the ball five years ago under old management.”

    ~Alexandria Guest

    June 12, 2014

    “I appreciate how Marty will do some research and get back to you with the best deal he can find. Your oil change specials are a good deal, and also a good way to get new customers in the door. Thanks!”

    ~New Ulm Guest

    May 27, 2014

    “Always helps me with purchasing rims and tires. The clipboards behind the counter look awesome!”

    ~Alexandria Guest

    May 25, 2014

    “They were knowledgeable and gave truthful answers—we had an unpredicted breakdown and they got us in right away.”

    ~Alexandria Guest

    May 17, 2014

    “I like the clipboards behind the desk. Doesn’t look so empty. Looks very nice.”

    ~Alexandria Guest

    May 17, 2014

    “Jesse Klempke was a huge help and very courteous.”

    ~Alexandria Guest

    May 16, 2014

    “This store has been around a long time and they have extreme knowledge and experience. They always accept discount coupons and check all fluids and tire pressure.”

    ~St. Paul Guest

    May 15, 2014

    “Showroom is looking good. Everyone I worked with made a difference.”

    ~Alexandria Guest

    May 15, 2014

    “They saved me money. Good people to deal with.”

    ~Alexandria Guest

    May 15, 2014

    “Awesome, kind and completely knowledgeable on my ’67 Ford. JD was exceptionally dedicated to keeping me informed and helped me, with Military Discount, 10%, Disabled Active duty 22 years. Veteran retired. Loyal, Dedicated, respectful, honest, and prompt.”

    ~Alexandria Guest

    May 15, 2014

    “Cameron has always been very friendly.”

    ~Alexandria Guest

    May 10, 2014

    “Ralph was very helpful in getting the tires I needed. Whole staff very friendly.”

    ~St. Paul Guest

    May 6, 2014

    “Marty helped me with my oil change, and I appreciated his professionalism and good customer service since I first called to ask about prices. I was very impressed and will definitely be back!”

    ~New Ulm Guest

    April 30, 2014

    “Ralph was amazing. He found me alternatives that were within my means.”

    ~St. Paul Guest

    April 25, 2014

    “Original quote was for the wrong tire, Damond confirmed correct tire and new quote. New quote was $250 higher and he wanted to let me know. Appreciated that!”

    ~St. Paul Guest

    April 25, 2014

    “The whole crew is awesome!”

    ~New Ulm Guest

    April 25, 2014

    “Craig is the best! And the guy who worked on my car did a great job, just like it was his own!”

    ~New Ulm Guest

    April 7, 2014

    “Ralph was very helpful getting the tires I wanted.”

    ~St. Paul Guest

    April 2, 2014

    “Your staff and mechanics are great! They look at the entire vehicle for any potential problems and explain problems they did find. Great service!”

    ~Hibbing Guest

    March 22, 2014

    “Did an excellent job! Everyone was friendly!”

    ~Alexandria Guest

    March 19, 2014

    “We didn’t have an appointment. Walked in and received service. Very good.”

    ~Virginia Guest

    February 17, 2014

    “Courteous, efficient, helpful, cooperative, skilled, clean shop. Didn’t catch the names. Average looking guys.”

    ~Virginia Guest

    February 5, 2014

    Mike was helpful and went out to my car and got my pillow. Chris was honest and told me I didn’t need the radiator flushed. Fred was always smiling. Dave cleaned the toilet and it smells good. A new guy took care of the phones and was very polite and friendly!”

    ~Virginia Guest

    February 5, 2014

    “Dave did a great job. I came in and got my tires done and they worked on them right away and come in as promised.”

    ~Virginia Guest

    February 1, 2014

    “Friendly, prompt service. Very helpful. I was enroute from North Dakota to Florida.”

    ~Hwy. 10 St. Cloud Guest

    December 28, 2013

    “Wayne was very helpful!”

    ~Hwy. 10 St. Cloud Guest

    December 27, 2013

    “I have not been told I need new parts like other places I have been.”

    ~Hwy. 10 St. Cloud Guest

    December 23, 2013

    “I had no appointment, but they fit me in right away.”

    ~Hwy. 10 St. Cloud Guest

    December 21, 2013

    “Service counter very helpful, got me right in! Service tech kept me informed of work performed.”

    ~Hwy 10 St. Cloud Guest

    November 11, 2013

    “They were very courteous and direct concerning what needed to be done with my truck.”

    ~New Ulm Guest

    October 21, 2013

    “Was not satisfied in the time it took to do the job. Oil change and the repair. Will not be back.”

    ~New Ulm Guest

    October 24, 2013
    I brought my truck in for tires, Brad & Mike (sorry, not sure on names) were excellent, helpful and friendly. Truck needed a tire rod. They took the time to explain this to me. Exceptional customer service!

    ~Virginia Guest

    October 24, 2013
    Thru the years, Marty Sellner has always been fair and straight-forward with maintenance on my vehicles. That’s a big plus in going to Royal Tire.

    ~ New Ulm Guest

    October 17, 2013
    Chris responded to my original email promptly and answered my questions when I first visited. Tammie responded to my second email and was friendly and knowledgeable and made certain we were informed on everything about our tire installation and alignment. People like Chris and Tammie, along with the professional atmosphere and attitude of the service shop and personnel (and I visited all the major competitors in St. Cloud), are the main reason we gave our business to Royal Tire.

    ~ Waite Park Guest

    October 13, 2013
    I am from Minneapolis and I was driving home from St. Cloud when my car broke down. A tow truck came and was supposed to drop me off at another location, but they happened to be closed. The tow truck driver said Royal Tire was a good place to go. Ending up here I was nervous I would be stuck all weekend in a hotel until the parts needed to fix my car were available. The guys went above and beyond to get the parts needed, kept me informed, and stayed as late as needed to finish my vehicle. They were fantastic and a life saver for me. I got home that evening but will forever be grateful for all of their help. This series of events could have gone very different if I didn’t end up in this shop. Thank you.

    ~ St. Cloud Hwy 10 Guest

    October 7, 2013
    I wanted to pass along the really stellar service I received from your sales associate, Tammie, with my recent purchase at your store. In addition to providing very helpful information in choosing the correct tires, Tammie went way out of her way to pick up a wheel lug key from my auto dealer. She also arranged for my car to be picked up and delivered from my work. She deserves some serious kudos and has a great deal of my appreciation.

    ~ Waite Park Guest

    September 29, 2013
    They brought me out to the garage and pointed out the parts that needed repair in addition to new tires I was purchasing.

    ~ Waite Park Guest

    September 28, 2013
    Craig was very informative and helpful as he explained the problem with my vehicle.

    ~ New Ulm Guest

    September 21, 2013
    Got a suggestion on truck tires and price from Cameron yesterday. I shopped around he met the price I needed and got me in yesterday afternoon to get the work done. They checked the front end for proper alignment, since the vehicle had 58,000 on it, said the alignment was fine and saved me some money.

    ~ Alexandria Guest

    September 7, 2013
    I really appreciate the fact they come to my place of business to pick up my vehicle and drop it off again before lunch. The convenience really helps with my busy schedule.

    ~ Waite Park Guest

    September 5, 2013
    I went there to get new tires on my truck. While I was in a meeting they called me, but I could not answer. Anyway, when I did get there they said this to me, "Miss Wille we cannot really let you go back on the road, because you have no brakes or rotors." I believe at this point, if they did not tell me of this, and I got into an accident there would have been a law suit. I have recommended them to all of my friends because they were very friendly, helpful, and give me good advice. I had went to Wal-Mart to go and get an oil change and they did not tell me anything about my tires being low, and about me needing tires right away. This was very bad on their part. They were doing that before, but they haven't done my tires for about three months. They need some training from all of you because you guys were great.

    ~ Waite Park Guest

    September 2, 2013
    I was passing through traveling from the twin cities to my hometown in Garrison ND. I stopped for gas at fleet farm and when leaving learned that one of my cv axle bearings had just failed. I was very worried that on a Sunday afternoon, holiday weekend to boot, that I would not be able to have any repairs done. I stopped in at your Alexandria store location and Berkley Westendorf made quick work of getting my vehicle on the hoist and diagnosing my issue. He and his crew he had working proceeded to remove my cv axles per my request and worked past business hours to get me back on the road. Your employees were very professional and very helpful. I would have been very set back had your store not been open for business on a Sunday. Please commend the employees that worked Sunday September 1st. They are a huge asset to your company.

    ~ Alexandria Guest

    August 26, 2013
    They were able to find time to rotate my tires - even after I forgot to ask when I made my appointment. Thank You!!

    ~ St. Cloud Hwy 10 guest

    August 26, 2013
    Very friendly, makes coming in easy.

    ~ St. Cloud Hwy 10 Guest

    August 22, 2013
    Gary Stark did an excellent job of great customer service. Also female clerk at counter was helpful, courteous and friendly. Great employees!!

    ~ Hibbing Guest

    August 21, 2013
    Mark and Tyler were especially helpful in providing initial information and discussing the work which would be done!

    ~ New Ulm Guest

    August 21, 2013
    Berk reported that front brakes also needed replacing. I appreciated the extra attention to my car, when I just thought I needed an oil change.

    ~ Alexandria Guest

    August 21, 2013
    My family experienced a car breakdown near Big Lake, Minn. We located a shop willing, at 3:30 PM on a Saturday, to help us. Chris, Rick and Chad diagnosed the problem, severe brake problems requiring extensive repair. Chris and Rick said they would locate parts but didn't promise anything. We, of course, were anxious to get back on the road as soon as possible. We were provided transportation to a near by motel and kept in touch with the guys. They must have worked miracles because we were on the road 24 hours later (repairs took place on a SUNDAY). The guys in Monticello practice your mission statement, "To exceed the expectations of our guests, employees, and community every day."

    ~ Monticello Guest

    August 13, 2013
    I could not have been happier with the service I received. I was unable to drive my vehicle to the Royal Tire location due to a flat tire, I had the flat tire in the back of a family member’s car and the gentleman told me it was not fixable. He was willing to drive to the location where my vehicle was left, and put one of the new tires I had purchased on. Then back to the shop where he mounted and balanced the remaining three tires. My car was cleaner when I left than it was when I brought it there. I couldn't be happier. Before we stopped at Royal Tire, we had made a trip to Sears Auto where we were left very unsatisfied, on our way to Royal Tire I told my mom that we are not going to get any help, after all "there's no hospitality in St. Cloud." And that location surely proved me wrong! Thank you all so much!!"

    ~ St. Cloud I-94 Guest

    July 31, 2013
    "The woman behind the counter was extremely friendly to both me and my 3 year old daughter...she made the experience pleasurable!"

    ~ Waite Park Guest

    July 25, 2013

    "Dave - Fitting me into their busy day on July 5th to fix the broken exhaust pipe on my Honda Civic. Mechanic Jeff was excellent in doing the repair. Thank you all very much."

    ~ Virginia Guest

    July 20, 2013
    Tammie and the service tech took the time to show me the problems in my tire. It really helped in my understanding and made me feel well taken care of. Keep up the great work.

    ~ Waite Park Guest

    July 18, 2013

    "I phoned for appointment early AM and they were able to schedule me at 10AM which I requested. Made my day! Efficient, effective and courteous."

    ~ Alexandria Guest

    July 10, 2013

    "Our car began running poorly along the way to Fargo, ND (from Eau Clair, WI), we happened to pull into Royal Tire to see if our could identify and correct the problem. You were able to clean the MAS and replace the fuel filter to restore our 1997 Olds to its proper running condition (34.6 MPG on the ride home:)). Thanks Royal Tire team for employing a great mechanic (I believe his name was Tom - not sure) along with the service writers at the desk - GREAT JOB!!!"

    ~ St. Cloud I-94 Guest

    July 10, 2013

    "I would like to thank Russ and his technicians for great service and very timely repair. The experience couldn’t have been better. I will definitely be back when tires are needed again. As a service technician for Traut wells, I know dealing with the public with little or no notice is challenging. You guys were fantastic."

    ~ St. Cloud I-94 Guest

    July 9, 2013
    "Tj, Jason, Fred, and Mike did an exceptional job on replacing the stripped lug nuts and then offered me new tires at a competitor’s rate."

    ~ Virginia Guest

    July 9, 2013
    "We had an emergency late in the afternoon. Everyone had a can do attitude and did whatever it took to get us on the road again. Everyone was so friendly and accommodating. Thank you, thank you, thank you!!!"

    ~ Virginia Guest

    June 26, 2013
    The sales team did a fantastic job. I was in and out in 1 hour for 4 tires.

    ~ Alexandria Guest

    June 23, 2013
    Sean was very friendly and courteous!

    ~ Waite Park Guest

    June 21, 2013
    Berk gave a very good explanation of the problem...very competent employee.

    ~ Alexandria Guest

    June 10, 2013
    Entire staff is helpful and they recommend different services without trying to scare me into them or drumming up other charges.

    ~ St. Cloud I-94 Guest

    June 7, 2013
    Russ was veryprompt and on time also he was very friendly. He made our visit very good. Thanks Russ!

    ~ St. Cloud I-94 Guest

    June 7, 2013
    Ralph and Damon are the automotive experts I trust with both of our family vehicles and no others.

    ~ St. Paul Guest

    June 7, 2013
    I came in with a flat on the freeway and needed quick repair to get to a meeting in the Twin Cities. They replaced my tire and ready to go in 20 minutes. Excellent!

    ~ Alexandria Guest

    June 1, 2013
    Chris Carlson is by far the best store manager in the St. Cloud area. He goes above and beyond for every customer.

    ~ Waite Park Guest

    May 31, 2013
    Craig is very polite and very honest. Tells you the way it is. Marty is very knowledgeable.

    ~ New Ulm Guest

    May 28, 2013
    My tires made a really bad road noise so I spoke with Taylor Peterson regarding the issue. He told me that Yokohama had a very good tire and it was Good on the road and didn't make noise. I made the appointment and had the tires put on today. Driving home they were so quite I couldn't believe I was driving the same car. Taylor also got a book out and showed me that the tires that were on my care were not the correct one for it. The staff there knows their stuff.

    ~ New Ulm Guest

    May 7, 2013
    Cameron was very knowledgeable and friendly; I will not bring my vehicle to my local Ford dealer again.

    ~ Alexandria Guest

    April 29, 2013
    I am writing to thank you and compliment you in regard to your staff on Hwy 10 (Mike). This time of year I am gone most of the week and my wife needed to replace some tires. She was very apprehensive about dealing with the issue. She had a positive experience and appreciated the service she received. Have a good week.

    ~ St. Cloud Hwy 10 Guest

    April 21, 2013
    Berkley went out of his way to make sure that I got back into my car as soon as possible. He was simply fantastic, generous and hospitable. Great leadership qualities and showed initiative. He has a bright future ahead of him. Berk demonstrated a quality that few people have. I would love to talk to management more about Berk because he was just that wonderful.

    ~ Alexandria Guest

    April 15, 2013
    Just wanted to thank you for suggesting the Firestone Destination LE2 tires and for patiently answering the many questions that I had. I had the pickup, since about 2006, and it had new tires installed at that time, because I was feeling a vibration in the original tires. This pick up has never had the traction that it has now with the other tires. I am finally getting used to letting off the accelerator sooner because these tires roll further/easier. Thank you for putting the spare tire back in the holder. Thank you to the guys that rechecked the lug torque for me when I came back in. Looked like a pit crew. That is meant as a compliment. Thank you for treating your customers the way that you do. Have a great day.

    ~ St. Cloud I-94 Guest

    April 10, 2013
    You went above and beyond to assist us after our mishap on 169. Thank you doesn't seem enough. To your boss, what anexemplary employee.

    ~ Virginia Guest

    April 8, 2013
    I wanted to let you know how pleased I was with the service at the Royal Tire in Monticello. Rob was a great help and his service guy was very knowledgeable and was able to find the problem almost instantly. Thanks again for a great experience. I continue to go back to Royal Tire for a reason. From a long time loyal customer. THANKS!

    ~ Monticello Guest

    April 3, 2013
    Gary is always so friendly and happy to help. I like that they don't recommend something to be done on the car "just because" they have to sell something. I have a problem with my tires deflating, and they are always willing to take the time to air up my tires.

    ~ Hibbing Guest

    March 29, 2013
    Jesse Klempke went above and beyond the call of duty to find us the best possible price on new Firestone tires for our 2004 Jeep

    ~ St. Cloud I-94 Guest

    March 28, 2013
    All your men were courteous and knowledgeable. Marty, Robert, Craig, and Taylor are stand-up, honest guys.

    ~ New Ulm Guest

    February 6, 2013
    Both Berkley and Cam are very helpful and knowledgeable ever time that I come into do any maintenance on my Expedition. I feel that the team does their best to keep me informed about the condition of my vehicle and what is REALLY important and what can wait for a while. THANK YOU for being a caring team!! Something you don't always get in auto shops any more.

    ~ Alexandria Guest

    February 5, 2013
    Friendly, easy to work with, value in pricing.

    ~ Alexandria Guest

    January 28, 2013
    All the guys are great whenever I go in.

    ~ St. Paul Guest

    January 27, 2013
    I love Ralph and Damon. I get big smiles when they see me. I've been a customer for 20 years.

    ~ St. Paul Guest

    January 10, 2013
    Ralph is knowledgeable and courteous.

    ~ St. Paul Guest

    December 6, 2012
    I feel welcome when I go to the Hibbing Royal Tire.

    ~ Hibbing Guest

    December 4, 2012
    Marty stayed later to figure out what was wrong and stayed in contact with me throughout the fix.

    ~ New Ulm Guest

    December 2, 2012
    It was my choice to fix my truck. They never pressured me to fix anything like other stores do. Tammy was very friendly and also the manager.

    ~ Waite Park Guest

    November 23, 2012
    Super friendly and very knowledgeable.

    ~ New Ulm Guest

    October 26, 2012
    Andy is very honest and helpful. As a woman, I feel comfortable dealing with him.

    ~ St. Cloud Hwy 10 Guest

    October 21, 2012
    I worked with a salesman and he did a very good job. Picked up my car at my wife's work and delivered it back which saved me a 30 mile trip.

    ~ New Ulm Guest

    October 19, 2012
    They were very fast with their service.

    ~ Waite Park Guest

    October 15, 2012
    We come here with many vehicles and have always had excellent service they go out of their way to please us.

    ~ St. Cloud Hwy 10 Guest

    October 15, 2012
    Over the years of coming here I have been very satisfied with everyone/everything.

    ~ St. Cloud Hwy 10 Guest

    October 10, 2012
    I've been coming here for years. Ralph is always honest friendly and thorough. Damon the same. I love the atmosphere at Royal Tire because of Ralph and Damon. I've never found a place as honest.

    ~ St. Paul Guest

    October 10, 2012
    Ralph is always friendly which is rare these days in my opinion. All the staff are excellent. Very satisfied.

    ~ St. Paul Guest

    September 14, 2012
    "Gary Stark and his crew were amazing. I've been to two other shops, who couldn't fix my problem. I had a flat tire fixed and questioned Gary about a front-end alignment. Boy did they come thru, big time difference in handling. Excellent job guys. You have my recommendation."

    ~ Hibbing Guest

    September 11, 2012
    "Craig, store manager, did an excellent job. We had a nice conversation as he dropped me off at my work with my car. He also let me know via phone as soon as he was able about some other problems the tires and TPMS wer facing.

    ~ New Ulm Guest

    September 1, 2012
    "Gary Stark is always cheerful and welcoming, even offered me a snack, technician immediately took the order and began my oil change. Later technician showed me the cabin air filter which he had checked, explained its use, and replaced the dirty filter with a new one. He also found license plate light bulbs that needed to be replaced. The waiting area was clean and neat and new magazines of women's interest had been added. My Toyota Highlander was washed before it was returned to me. I would and do, highly recommend Royal Tire in Hibbing to others."

    ~ Hibbing Guest

    August 29, 2012
    "Efficient, friendly, helpful answer questions without expecting the business, great place and second time I've gone and will continue going there."

    ~ St. Paul Guest

    August 22, 2012
    "I have been to may shops to have my vehicle serviced and the staff at Royal Tire in New Ulm, MN was the best. The manager, Craig, was extremely helpful and courteous and the way he runs his store is very impressive. I have worked in retail myself and understand how challenging that can be but the store manager in this location is exceptional. Marty at the front desk was very efficient and the guys in the garage were great as well."

    ~ New Ulm Guest

    August 20, 2012
    "I forgot to call for an oil change so ended up calling at the last minute. Craig was willing to take my van in late in the afternoon and get I'd done before closing. He's done this before for me and my family as sometimes we don't know when the kids are home from school until the last minute."

    ~ New Ulm Guest

    July 23, 2012
    "Nick and his crew did a great job in recognizing the fuel pressure regulator was going out on my son’s 2000 Infiniti I30 which other shops had missed. They delivered excellent service in giving my ex-wife a ride back to my son’s apartment while the part was ordered for deliver the next day. When the wrong part was supplied the next day they picked up the right part in the Twin Cities and got my son back on the road for his new job. Kudos to Nick and crew for going above and beyond to get the job done in a difficult situation!”

    ~ Alexandria Guest

    July 20, 2012
    "Brian went above and beyond helping me with my tires. I needed a copy of a bill for a rebate fast otherwise I would lose that money. It was over the 4th of July and I was headed out of town. Helped me fax a copy to another location and made the rebate possible.”

    ~ Brainerd Guest

    July 20, 2012
    "Damon and Ralph are honest, very helpful, and very friendly. I will always go to Royal.”

    ~ St. Paul Guest

    July 10, 2012
    "I asked about tires for my van and was impressed with the knowledge about tires by Craig Carstensen.”

    ~ New Ulm Guest

    July 6, 2012
    "Tammie is amazing in all aspects of her job, from her friendly voice on the phone to her excellent knowledge of what she sell she is a joy to work with. I am always happy when I hear her greeting on the other end of the phone when I call for an appointment.

    ~ Waite Park Guest

    July 23, 2012
    "Nick and his crew did a great job in recognizing the fuel pressure regulator was going out on my son’s 2000 Infiniti I30 which other shops had missed. They delivered excellent service in giving my ex-wife a ride back to my son’s apartment while the part was ordered for deliver the next day. When the wrong part was supplied the next day they picked up the right part in the Twin Cities and got my son back on the road for his new job. Kudos to Nick and crew for going above and beyond to get the job done in a difficult situation!”

    ~ Alexandria Guest

    July 20, 2012
    "Brian went above and beyond helping me with my tires. I needed a copy of a bill for a rebate fast otherwise I would lose that money. It was over the 4th of July and I was headed out of town. Helped me fax a copy to another location and made the rebate possible.”

    ~ Brainerd Guest

    July 20, 2012
    "Damon and Ralph are honest, very helpful, and very friendly. I will always go to Royal.”

    ~ St. Paul Guest

    July 10, 2012
    "I asked about tires for my van and was impressed with the knowledge about tires by Craig Carstensen.”

    ~ New Ulm Guest

    July 6, 2012
    "Tammie is amazing in all aspects of her job, from her friendly voice on the phone to her excellent knowledge of what she sell she is a joy to work with. I am always happy when I hear her greeting on the other end of the phone when I call for an appointment.

    ~ Waite Park Guest

    June 28, 2012
    "The manager was very friendly. I asked for a service and he was very honest and told me I didn't need the service. I didn't feel like I was being screwed over."

    ~ St. Paul Guest

    March 20, 2012
    "I don't trust my car with anyone else. Ralph and Damon alwaysexplain
    things to me that I can understand. I feel like they put my safety first."

    ~ St. Paul Guest

    February 24, 2012
    "3 years ago I bought a car that had rims and lugs that needed a special head to get the tires off. Paul gave me the socket. Been back 3 times for new tires!"

    ~ St. Cloud I-94 Guest

    February 23, 2012
    "I have been doing business with Royal Tire, St. Paul location for about 8 years and have always been treated very well. On Tuesday my wife's car overheated on her way to work. I called Ralph Johnson about 7:34am, told him I needed a tow and car was broke down. He told me he would have it towed and take a look at it. About 8:30am my wife called me and said the car was already gone, at 10:30am Damon Haywood called me and told me that the car needed a water pump and they could have it done by 3:30pm. I said that would be great, I will be over after I get off work to pick it up. I showed up about 4:45pm and found that there was more damage than expected. It turns out that they needed to do a test to check the head. I said no problem keep if for another day and let me know what’s going on. Damon called me Wednesday morning and said the head gasket was blown and they needed to send the head in for pressure test and machine but the guy doing the work would be going on vacation on Friday and they would do everything they could to get the car done by Thursday. It is to my knowledge that Steve Swenson worked nonstop on our car, brought the head in himself for testing and under the circumstance asked if they could put a rush on this job. Steve wanted to make sure my car was done before he left for vacation. They called Royal about 5:00pm Wed. and said the head was done so Steve picked it up on his way to work Thurs. morning and had our car ready to go by mid-day. After talking to Ralph Johnson and hearing what was done to have our car repaired I am very impressed, I feel that these men Ralph Johnson, Damon Haywood and Steve Swenson all need to be recognized for their outstanding performance and customer service from start to finish. Thank you..."

    ~ St. Paul Guest

    February 21, 2012
    "Ralph, Damon, very professional front office who lead a friendly, skilled team of service technicians--all top class."

    ~ St. Paul Guest

    February 19, 2012
    "They were able to get me in the day after I called which was great (2/19/2012). Before starting anything, they did a break inspection and then called me to explain what they found out and what they recommended. I like that because not all auto places take the time for that. I also get my tires and oil changes done here as well and have always had great service. The staff is always friendly too."

    ~ Monticello Guest

    February 9, 2011
    "I had a flat tire on the way to work on 2/14/12 - I had Andy's Towing bring my truck to your Hwy 10 location. The person that I talked to was very helpful and pleasant when I said it would be dropped off and to call me with anestimate. He gave me very detailed information, I decided on two tires, and the vehicle was finished when promised (I was called when it was ready)."

    ~ St. Cloud Hwy 10 Guest

    February 9, 2012
    "Marti is the reason I switched to Royal Tire from Tires Plus--I trust his knowledge."

    ~ New Ulm Guest

    February 9, 2012
    "Jim was recommended by a friend. They took care of all my needs and the rest of the staff was extremely helpful if Jim was not there to follow up with me."

    ~ St. Cloud Hwy 10 Guest

    February 7, 2012
    "Have been a customer at this location for many years - Ralph has earned my trust - recently purchased four snow tires from Royal Tire - did not "shop around" and remain happy with the products and services and will buy my next set of tires from you folks."

    ~ St. Paul Guest

    January 26, 2012
    "The guys at Royal Tire on University Avenue in St. Paul are amazing - all of them. They are always friendly and provide wonderful service. I always leave thinking, "Those guys are just great!" I really appreciate that as a customer. I will continue to bring my vehicle to them as long as I am a student in St. Paul."

    ~ St. Paul Guest

    January 25, 2012
    "They're always so nice and do such a great job. I lone bring my cars there."

    ~ Monticello Guest

    January 25, 2012
    "Craig always seems to have my bestinterest
    in mind when it comes to the three vehicles they service."

    ~ New Ulm Guest

    January 19, 2012
    "Tammi was very friendly and helpful. The mechanic came into the waiting room to talk to me. He then took me out to my truck to show me a potential problem to keep an eye on. He was very honest and told me the problem would probably go away when the weather warmed up but I needed to keep an eye on things. He also thanked me for my business."

    ~ Waite Park Guest

    January 18, 2012
    "Going to Royal Tire was a referral from a friend, and she was right on the service, the team was extremely courteous, and helpful towards helping me to know what was wrong with my car. I was looking for a service shop I could take my car to every time I need service and I believe that I found it with Royal Tire."

    ~ Brainerd Guest

    January 17, 2012
    "I've known Gary Stark and have found him knowledgeable, courteous and accommodating."

    ~ Hibbing Guest

    January 8, 2012
    "Craig is always friendly, helpful, and does everything to help as well as the others who work there. Feel very confident having Royal Tire work on my car they always go the extra mile to help/fix/explain. Have always and will continue to recommend others to go there."

    ~ New Ulm Guest

    January 2, 2012
    "They are the best neighbor mechanics in the world."

    ~ St. Paul Guest

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